New Software Install May Delay Some Household Goods Reimbursements

New Software Install May Delay Some Household Goods Reimbursements
From NAVSUP Public Affairs

MECHANICSBURG, Pa. (NNS) -- If you’re moving between October and December, your paperwork may not be processed until January 2019 due to a software upgrade.

The software installation will ensure Navy’s Household Goods (HHG) processes are auditable. It will upgrade the ability to process Personally Procured Moves (PPMs) and determine excess weight.

The three things to know during this phase are:
1. You will still need to submit all signed/required paperwork to This email address is being protected from spambots. You need JavaScript enabled to view it. to close out your PPM and ensure reimbursement.
2. Personnel are advised to stick to the 45-day time limit for claims during this upgrade phase.
3. Any paperwork submitted during November or December will be processed based on the date received starting in January 2019.

“The Navy Household Goods Audit team is committed to processing all completed and signed packages as quickly as possible once the new software upgrade is complete,” said Naval Supply Systems Command (NAVSUP) Navy Household Goods Director John Hilaman. “Getting our personnel reimbursed, in addition to being fully auditable, are both top priorities.”

Claim submission scenarios and more details are available online at

For questions specific to your individual claim, call 888-742-4467.